Important Information on Voice over Internet Protocol (VoIP) Phone Services and 9-1-1 Calls

The following information is provided by the City of Lethbridge in regards to Voice over Internet Protocol phone services.

Voice over Internet Protocol (VoIP) phone services can be used from virtually any Internet connection anywhere. These services don’t use traditional landline phone networks, but instead use Internet Protocol addresses which have no location data associated with calls. This creates challenges for emergency services in determining the location from which a 9-1-1 emergency call has originated.

Click on the following link for further details:





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